Terms & Conditions

1. Acceptance of Terms

By accessing and using BroadFiber Network's internet services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

BroadFiber Network provides high-speed internet connectivity through fiber-optic technology. Service availability, speeds, and features may vary based on your location and selected plan.

• • Residential and business internet plans
• • 24/7 customer support
• • Installation and equipment provided
• • Network monitoring and maintenance

3. User Responsibilities

As a customer of BroadFiber Network, you agree to:

• • Use the service in accordance with applicable laws and regulations
• • Not engage in illegal activities or violate copyright laws
• • Maintain the security of your network and equipment
• • Report any service issues promptly
• • Allow access for installation and maintenance when scheduled

4. Billing and Payment

All services are billed monthly in advance. Payment terms are as follows:

• • Monthly billing cycle based on service activation date
• • Payment due within 15 days of invoice date
• • Late payment fees may apply
• • Price changes require 30 days advance notice
• • Refunds processed within 30 days of service termination

5. Service Availability and Limitations

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service due to:

• • Acts of nature or force majeure
• • Equipment failure or maintenance
• • Third-party service interruptions
• • Government regulations or requirements

6. Equipment and Installation

BroadFiber Network provides modem/router equipment as part of the service package:

• • Equipment remains property of BroadFiber Network
• • Customers responsible for equipment security
• • Installation fees may apply for special circumstances
• • Equipment replacement fees for damage or loss

7. Termination of Service

Either party may terminate this agreement with proper notice:

• • 30 days written notice required for termination
• • Immediate termination for breach of terms
• • Equipment must be returned upon termination
• • Outstanding balances must be paid

8. Limitation of Liability

BroadFiber Network's liability is limited to the service charges paid for the affected period. We are not liable for:

• • Indirect or consequential damages
• • Loss of business or profits
• • Data loss or corruption
• • Third-party claims or disputes

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Contact Information

For questions about these terms or our services: