Privacy Policy

1. Information We Collect

BroadFiber Network collects information necessary to provide our internet services and improve our customer experience.

Personal Information:

• • Name, address, and contact information
• • Payment and billing information
• • Service installation and usage details
• • Communication preferences

Technical Information:

• • IP addresses and network usage data
• • Device information and connection logs
• • Service performance and troubleshooting data

2. How We Use Your Information

We use collected information for the following purposes:

• • Provide and maintain internet services
• • Process payments and manage billing
• • Respond to customer inquiries and support requests
• • Improve service quality and network performance
• • Send service updates and important notifications
• • Comply with legal obligations
• • Prevent fraud and ensure network security

3. Information Sharing

BroadFiber Network does not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• • With service providers who assist our operations (under strict confidentiality)
• • When required by law or legal process
• • To protect our rights or prevent fraud
• • With your explicit consent

4. Data Security

We implement comprehensive security measures to protect your information:

• • Encrypted data transmission and storage
• • Secure payment processing systems
• • Regular security audits and updates
• • Restricted access to personal information
• • Secure disposal of outdated information

5. Network Usage Information

As an internet service provider, we may collect certain usage data to:

• • Ensure fair usage and network capacity management
• • Diagnose and resolve service issues
• • Improve network performance and reliability
• • Comply with legal requirements for internet traffic

We do not monitor, store, or sell browsing history or content data.

6. Cookies and Tracking

Our website may use cookies and similar technologies to:

• • Improve website functionality and user experience
• • Remember your preferences and settings
• • Analyze website traffic and usage patterns
• • Provide personalized content and services

You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• • Access your personal information we hold
• • Request correction of inaccurate information
• • Request deletion of your personal information
• • Opt-out of marketing communications
• • File complaints about privacy practices

8. Data Retention

We retain personal information for as long as necessary to:

• • Provide services and support
• • Comply with legal and regulatory requirements
• • Resolve disputes and enforce agreements
• • Maintain business records

Information is securely deleted when no longer needed.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. Changes to Privacy Policy

We may update this privacy policy periodically. Changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated policy.