Cancellation Policy

1. Cancellation Notice

BroadFiber Network requires advance notice for service cancellation to ensure smooth transition and proper account closure.

• • Residential plans: 30 days written notice
• • Business plans: 60 days written notice (contract dependent)
• • Notice can be provided via phone, email, or online portal
• • Cancellation effective date will be the last day of your billing cycle

2. How to Cancel

You can cancel your service through the following methods:

Phone Cancellation:

• • Call our customer service team at 068-5955111
• • UAN: 0304-1110679 (available 24/7)
• • Provide account details and reason for cancellation
• • Receive confirmation number for your records

Email Cancellation:

• • Send request to broadfiberkpr@gmail.com
• • Include account number and contact information
• • State preferred cancellation date
• • Receive email confirmation within 24 hours

Online Portal:

• • Log in to your customer account portal
• • Navigate to Account Settings > Service Cancellation
• • Follow the guided cancellation process
• • Immediate confirmation and reference number

3. Cancellation Fees

Cancellation fees vary by service type and contract terms:

Residential Services:

• • No cancellation fees for month-to-month plans
• • Early termination fees may apply to promotional plans
• • Equipment return required to avoid restocking fees

Business Services:

• • Contract terms determine cancellation fees
• • Early termination fees up to 3 months of service
• • Custom contracts may have specific terms

4. Equipment Return

Upon cancellation, all BroadFiber Network equipment must be returned:

• • Return shipping label provided at no cost
• • Equipment must be in good working condition
• • Return within 14 days of cancellation
• • Restocking fee of Rs. 2,000 for unreturned equipment
• • Damage assessment performed upon return

5. Final Billing

Your final bill will include:

• • Service charges through cancellation date
• • Any outstanding balances or fees
• • Equipment charges if not returned
• • Final bill issued within 30 days of cancellation
• • Payment due within standard terms

6. Service Suspension vs. Cancellation

Consider service suspension as an alternative to cancellation:

• • Temporary suspension available for up to 6 months
• • Reduced monthly fee during suspension period
• • Service can be reactivated without installation fees
• • Equipment remains at your location

7. Cancellation Reasons

We value your feedback. Common cancellation reasons include:

• • Relocation outside service area
• • Switching to another provider
• • Financial reasons
• • Service performance issues
• • Changing service needs

Please share your reason for cancellation to help us improve our services.

8. Retention Offers

Before finalizing cancellation, we may offer retention incentives:

• • Discounted service rates
• • Free equipment upgrades
• • Additional services at no cost
• • Extended contract terms with benefits

9. Account Closure

After cancellation:

• • Service disconnected on effective date
• • Account remains accessible for 90 days for billing history
• • Final confirmation sent via email
• • Reference number provided for future inquiries