Shipping Policy

1. Equipment Delivery

BroadFiber Network provides modem and router equipment as part of our internet service packages. Equipment delivery is handled through our approved shipping partners.

• • Equipment included in all service packages at no additional cost
• • Delivery typically within 3-5 business days of service activation
• • Signature required for equipment delivery
• • Equipment remains property of BroadFiber Network

2. Shipping Methods

We offer the following shipping options for equipment delivery:

Standard Shipping:

• • Delivery within 3-5 business days
• • Free for all service packages
• • Tracking information provided via email
• • Available Monday through Saturday

Express Shipping:

• • Delivery within 1-2 business days
• • Available for urgent installations
• • Additional charges may apply
• • Priority handling and tracking

Installation Shipping:

• • Coordinated with technician visit
• • Equipment delivered on installation date
• • No additional shipping charges
• • Direct handoff to installation technician

3. Shipping Costs

Shipping costs are as follows:

• • Standard equipment shipping: Included in service package
• • Express shipping: Rs. 500 additional charge
• • International shipping: Not available
• • Reshipping due to customer error: Rs. 300 charge
• • Replacement equipment: Included in warranty

4. Delivery Requirements

To ensure successful delivery:

• • Provide accurate delivery address
• • Ensure someone is available to sign for package
• • Verify address changes promptly
• • Check for package upon delivery notification
• • Report delivery issues within 24 hours

5. Delivery Tracking

Track your equipment shipment:

• • Tracking number provided via email and SMS
• • Real-time updates through carrier website
• • Delivery confirmation sent upon completion
• • Contact customer service for tracking assistance

6. Delivery Issues

If you experience delivery problems:

• • Contact carrier directly using tracking number
• • Report issues to BroadFiber Network within 24 hours
• • Provide photos of damaged packaging if applicable
• • Arrange redelivery or pickup as needed

7. International Shipping

Currently, BroadFiber Network services are limited to Pakistan. We do not offer international shipping or service installation outside of our service areas.

8. Equipment Handling

Proper equipment handling ensures optimal performance:

• • Equipment shipped in protective packaging
• • Handle with care to avoid damage
• • Keep equipment in original packaging until installation
• • Do not modify or tamper with equipment

9. Contact Information

For shipping-related questions or issues: